Welcome

About Us

Welcome To Electric Fireplace City

We are electric fireplaces and ethanol fireplaces specialists. We are passionate about the products we sell, whether it be electric fireplaces, ethanol fireplaces, ethanol burners, outdoor ethanol bbq's, outdoor fire pits, and fireplace accessories. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the electric fireplace market. Our customers apartment or condo owners, manufactured home owners, town home owners, even architects and general contractors working with home owners or business owners seeking to achieve the same ambiance and heating benefits of a traditional fireplace without all the by-products of smoke and flame like the carbon monoxide and formaldehyde.

 

What sets us apart from the rest?

Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our electric fireplaces inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

OUR COMMITMENT TO YOU

  • World-class customer service.
  • FREE curbside delivery for most products and no sales tax outside Wyoming.
  • Most fireplace comes with FREE Curbside Delivery AND Optional White-Glove Delivery for Most Products with very little assembly required.
  • We guarantee that our prices are the lowest online.
  • We have been in business since 2010 and have thousands of satisfied customers, see what they had to say below! 

Our Mission: "To Always Keep You Warm"

At electricfireplacecity.com, our mission is to keep Keep You Warm. Electric fireplaces and ethanol fireplaces have allowed homeowners to have the same ambiance and heating benefits of a traditional fireplace without all the negative side effects of wood flame and smoke. We believe electric fireplaces and ethanol fireplaces are revolutionizing the way people create a comfortable living atmosphere in their home. With the increasing popularity of electric fireplaces and ethanol fireplaces, everybody's specific needs can be met. 

We provide the following value-added benefits with every order:

  • Trusted Brand Names
  • Authorized Online Dealer for Every Brand We Sell
  • Friendly and Easy Return Policy
  • Free Curbside Delivery and Optional White-Glove Delivery on Most Models
  • Lowest Price Guaranteed
  • Satisfaction Guaranteed
  • Courteous Sales Experts 
  • Veteran and Military Discounts

WORRIED ABOUT PRICE?

  • We are an authorized dealer for our suppliers and we ship directly from their warehouse.
  • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
  • We offer fast, free shipping, zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand buying an electric fireplace is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@electricfireplacecity.com  

MEET THE FOUNDER

Trevor started electricfireplacecity.com to help those who want to to have the same ambiance and heating benefits of a traditional fireplace without all the negative side effects of wood flame and smoke

In 2010, Trevor was introduced to electric fireplaces when his mom didn't have an affordable heat source to stay warm in her living room through the winter months in Montana and wanted to add a fireplace to her manufactured home she was renting. She discovered electric fireplaces online but couldn't find a website that offered a great enough selection or a proper buying guide to make sense of all the different options. She asked Trevor for his advice and since he is an entrepreneur and marketing professional, he felt there was a big need for a better website to help people understand the benefits and features of electric and ethanol fireplaces an which one is the best for their needs.

 

Up until this point, Trevor had no idea electric fireplaces even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric fireplaces. He decided to start a brand new website called electricfireplacecity.com , the one you're on right now, to help those who want to shop, browse, and learn all in one place.

Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.

CONTACT US

You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 349-6717

You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: support@electricfireplacecity.com and we will reply within 1-2 hours during regular business hours. 


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