Welcome

About Us

Welcome To Electric Fireplace City

We are electric fireplaces and ethanol fireplaces specialists. We are passionate about the products we sell, whether it be electric fireplaces & ethanol fireplaces. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the electric fireplace market. Our customers apartment or condo owners, manufactured home owners, town home owners, even architects and general contractors working with home owners or business owners seeking to achieve the same ambiance and heating benefits of a traditional fireplace without all the by-products of smoke and flame like the carbon monoxide and formaldehyde.

What sets us apart from the rest?

Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our electric fireplaces inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

OUR COMMITMENT TO YOU

  • World-class customer service.
  • FREE curbside delivery for most products and no sales tax outside Wyoming.
  • Most fireplace comes with FREE Curbside Delivery AND Optional White-Glove Delivery for Most Products with very little assembly required.
  • We guarantee that our prices are the lowest online.
  • We have been in business since 2010 and have thousands of satisfied customers, see what they had to say below! 

Our Mission: "To Always Keep You Warm"

At ElectricFireplaceCity.com, our mission is to Keep You Warm. Electric fireplaces and ethanol fireplaces have allowed homeowners to have the same ambiance and heating benefits of a traditional fireplace without all the negative side effects of wood flame and smoke. We believe electric fireplaces and ethanol fireplaces are revolutionizing the way people create a comfortable living atmosphere in their home. With the increasing popularity of electric fireplaces and ethanol fireplaces, everybody's specific needs can be met. 

We provide the following value-added benefits with every order:

  • 100% Secure Shopping
  • We Value Your Privacy
  • Trusted Brand Names
  • Authorized Online Dealer
  • Best Return Policy
  • Free Shipping Every day
  • Low Price Guarantee
  • Satisfaction Guarantee
  • Courteous Sales Experts
  • Lucrative Affiliate Program

WORRIED ABOUT PRICE?

  • We are an authorized dealer for our suppliers and we ship directly from their warehouse.
  • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
  • We offer fast, free shipping, zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand buying an electric fireplace is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@electricfireplacecity.com  

CONTACT US

You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 609-4587.


You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: support@electricfireplacecity.com and we will reply within 1-2 hours during regular business hours. 

You can write to us:

Ecom Paradise LLC dba ElectricFireplaceCity.com

5830 E 2nd St, Ste. 7000 #715

Casper, WY 82609

 

We hope you enjoy our fireplaces as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

 


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