Low Price Guarantee
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
Lowest Price Guarantee
The Lowest Price Guarantee allows you to make a claim, if within the 30-day validity period, you see the exact same product advertised on the same merchant's Web site at a lower published retail price. If the claim is confirmed in your (the buyer's) favor, we will refund you the difference up to $100 USD.
How to Use the Service:
At any time during the validity period of a Norton Shopping Guarantee, you can register or log in to the Norton Shopping Guarantee Buyer Service Center to utilize the Service. To use the service:
- You must be the buyer of record of a valid Norton Shopping Guarantee certificate or number issued within the immediately preceding 30 days.
- Select "Guaranteed Transactions" in the Buyer Service Center.
- To start the claim process for a particular transaction, click the "Price Claim" link for that transaction.
Lowest Price Guarantee Terms:
You will be required to provide the following information:
- Proof of guarantee:
- Your Shopping Guarantee number and your email address used during the eligible transaction. The Shopping Guarantee number is provided to you on the order confirmation page from your merchant or the Certificate of Guarantee email.
- Details about the transaction:
- Web site where the eligible purchase was made, date of purchase, amount paid, description of the item and SKU (if applicable). This information is typically included in the purchase confirmation email you received from the merchant.
- Proof of lower price:
- We recommend that you send us a screenshot and the URL of the same item you purchased, showing the new price. We cannot accept printed materials, or email text as proof of the lower price.
All claims must be made by sending an email to PriceClaim@NortonShoppingGuarantee.com. Our staff will verify your claim within 10 business days. We reserve the right to contact you and the merchant in order to get more information. All claims must be made in English.
Service Conditions and Limitations
- You must make a claim following the instructions above. We will review such claim for completeness and legitimacy, and, if approved, will make payment directly to you.
- Lowest Price Guarantee, when included with the Norton Shopping Guarantee you receive, is available only as follows:
- To be eligible, the value of a claim must be greater than $5 USD, but may not exceed $100 USD. per transaction. The maximum amount that you can claim in any 12-month period is $200 USD.
- The price reduction must be on the same item, with the same item SKU (if applicable), offered for sale on the same merchant's Web site, under the same merchant terms and conditions.
- For ticket purchases, such as sporting events, shows, concerts, etc., the price reduction must be for the same date and time, same show, same venue, and same quantity of tickets. Seats must be in the same section and in the same row or better.
- Lowest Price Guarantee does not apply to any of the following:
- Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied.
- Shipping, handling, taxes, surcharges, and any other similar fees.
- Any currency fluctuation. All claims will be reviewed in US dollar only as priced on the merchant's Website.
- Any partial, incomplete or cancelled orders, or any order for which a Purchase Guarantee claim has been submitted.
- One-of-a kind items (including antiques, artwork, rare coins and furs).
- Limited edition items.
- Services and additional costs (such as installation charges, extended or supplemental warranties, or memberships).
- Used, altered, rebuilt and refurbished items.
- Custom-built items.
- Land and buildings.
- Negotiable instruments (such as promissory notes, stamps and travelers checks).
- Items provided under a leasing arrangement.
- Cash or cash equivalent.
- Items that do not have a standard SKU will not be eligible for Price Guarantee.
Data Collection and Privacy
During your visit to a participating merchant's Web site, DigiCert may collect information, known as "cookies" regarding your visit. During the eligible transaction, Norton Shopping Guarantee will collect certain information, including your name, email address, and date and time of the eligible transaction in order to provide the Norton Shopping Guarantee Certificate email and unique guarantee number, unless you opt-out during the transaction process, or after receiving the Certificate of Guarantee email. We will not use your information for any purpose, other than to administer Norton Shopping Guarantee and any claims that you submit. Any information collected is subject to DigiCert's Complete Online Privacy Statement, including our policy on Cookies.
To learn more about Norton Shopping Guarantee, visit NortonShoppingGuarantee.com.
This gizmo has led to a whole new evening routine of "fire pit moments" in our backyard when the sun goes down in So Cal (ie it's not arctic conditions we're up against but does get a bit chilly :-)
Very efficient and throws out a very nice heat on medium setting. Well made etc, worked as advertised straight out of the box, I would certainly recommend.
It works like a charm! We bring this on the Rv with us with a spare propane tank. It's awesome, especially if you're traveling from state to state where you aren't supposed to transfer firewood over the state lines. It keeps us warm when we need it and saves us a ton of money on firewood! I do not like the smell of campfires so this is the perfect solution for me! The only negative is that my husband won't let us make smores over it, but I'm working on that!
This 24-inch fire & water bowl is good. The igniting and adjustment procedure is the best. The stainless steel burner is a good thing - no rusting. Good high flame. A perfect addition to our garden!
This works great. I made a slight modification by adding fireplace glass rocks and put a 14-inch pizza pan that had holes in it with 2-inch screws that elevated the rocks above the flames. It's perfect now. I also bought a 2.5 gal propane tank to reduce the amount of stuff I have to pack to use. Great to take on trips with the RV!
I'm a realtor, and I’ve ordered this twice, for two different clients. They both love it! Great design, sturdy, easy to use. I will definitely order again!
The packaging was very protective and the fireplace arrived un-damaged. It was very easy to install and looks beautiful in our basement (which we are in the process of finishing). Controls are easy to use and very happy with how lifelike the flames look.
Exactly what we wanted for our bedroom! Just a nice looking heater that matched our decor. It isn't very large but looks nice beneath our windows. It puts out enough heat to warm our master bedroom. The fireplace feature is very pretty in the evening. Great buy!
I did not expect to like this fireplace very much, but I LOVE it! It looks perfect in the space and we are building a mantle around it so it looks completely built-in. The flame is incredible looking and it is so clean and sleek. I am so pleased with my purchase!
We bought this unit to put in our fireplace. It had a gas log set up years ago but, that hasn't been functional since before we moved in. We were looking for something small that would be quiet, look good, and help keep a drafty room warm. This electric fireplace does all of that and is one of the least expensive models we found. We couldn't be happier!
The built-in surround and mantle unit are almost finished. The fireplace looks awesome, sleek, clean, and modern. Everything worked when we checked it out on arrival. We're having a really warm spell and haven't needed any additional heat. I have every expectation that we will be totally pleased when the surround is finished and we are using the fireplace on a regular basis. I will let you know then.
Love this freestanding electric fireplace. I was recently in Vermont for a trip and I loved the old cabins and stoves. This electric fireplace is a great way to feel warm and cozy.
We love the fireplace, and it really puts out the heat. We use natural gas for ours. It's easy enough to install, but be sure to follow all the instructions for proper installation and ventilation. We set it up to make sure it works properly and everything works great!! We did have to call ElectricFirePlaceCity.com for advice about installing the blower suggested for this unit and customer service was great!!!
The product looks great. I was very impressed with the speed of the shipment, thanks to ElectricFirePlaceCity.com. I have no complaints at all and would recommend this product to anyone!
Love It!!! My visitors have nothing but compliments. Even though the fireplace is a bit heavy, the set up was easy. And we are totally enjoying this beautiful fireplace!!!
When I purchased this fireplace I thought I was settling for a lesser product because of the price point. I was wrong! I could not be happier with my purchase. This is a well built, great looking fireplace and my family and I love the addition to the living room
Very elegant and efficient electric fireplace for the price. Easy to set up and install was simple. Built it into a slate stone wall. I highly recommend it!
I needed a heater for our patio and this heater is perfect. It is small and doesn't take up a lot of space but it emits a good amount of heat. I like that it has a turning feature so it turns back and forth.
This is a nice tiny space heater ideal for the office environment. It is very small and very portable and easy to store. Hot air comes out within seconds of powering on. It swivels with a good degree of motion. It would be nice if it could be controlled by a smartphone app.
Love this heater. I got it for work and it arrived in one of the colder days in New England. I sit by a large window which is great to enjoy the view bit gets cold. It’s good that I can adjust the temperature and the swivel.
Easy to use right out of the box. Simple operation. Pretty compact in size considering the output. It is pretty quiet when it's on.
My girlfriend's parents recently remodeled their house and she was looking for something easy for them to use instead of a wood-burning fireplace. We couldn't be happier with our choice. It looks great in the newly remodeled living room and is extremely easy to use!!
We are excited to add this to our master bedroom! It’s realistic & economical plus heats our room! Easy to install, looks great & price was great too!
Delivered on time and in perfect shape, thanks to ElectricFirePlaceCity.com. Works wonderfully. I love it
Awesome. It looks like a real fireplace. Most people don't know it not real fireplace built-in. Great product from ElectricFirePlaceCity.com
The fireplace was easy to get out of the packaging. It was easy to set up and has fun adjustable teachers for the flame color. It puts out quite a bit of heat for an electric fireplace. What's The fireplace was easy to get out of the packaging. It was easy to set up and has fun adjustable features for the flame color. It puts out quite a bit of heat for an electric fireplace.
This fireplace is stunning. It arrived on time. All parts were included as promised. I am very happy with this purchase. So far so good. A WELCOME ADDITION TO MY HOME!
I love my new fireplace. I was Leary about doing an electric one. I’m still nervous about long term use. But it makes my living room. Very easy for my carpenter to install. I only wish this had more options for colors and settings.
Very happy with this fireplace. Looks beautiful. We built out the wall and recessed the fireplace. Glad we took the extra steps because it looks so much better. I prefer to have the flame on without the heater because I don't like the sound of the heater although it is quiet.
I was in the market for an electric fireplace when I came across this one, I have to say its more than I ever thought it would be. The realistic-looking flames can fool anyone and with the heat on you would think its a gas fireplace. It weighs next to nothing and it easy to install I would highly recommend this product to anyone that wants a true quality product.
Used this in our RV as a replacement for the old tv, fit perfectly and now we have a beautiful fireplace. Great for ambiance and chilly mornings. The tv was replaced years ago with a flat panel and was happy to find something that would work so nicely!
We love the sleek look and the flames look real. We are very pleased with this purchase and would recommend this fireplace to anyone. We also love the no heating feature so we can enjoy the fireplace all year long.
Completely happy with this product. It is exactly what I expected and we are enjoying it every evening, now that the weather is changing. Thank you so much ElectricFirePlaceCity.com for the perfect recommendation!