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30 N. Gould Street Suite 5638 Sheridan, WY 82801
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website cannot be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please email us at firstname.lastname@example.org.
Lowest Price Guarantee
The Lowest Price Guarantee allows you to make a claim, if within the 30-day validity period, you see the exact same product advertised on the same merchant's Web site at a lower published retail price. If the claim is confirmed in your (the buyer's) favor, we will refund you the difference up to $100 USD.
How to Use the Service:
At any time during the validity period of a Norton Shopping Guarantee, you can register or log in to the Norton Shopping Guarantee Buyer Service Center to utilize the Service. To use the service:
- You must be the buyer of record of a valid Norton Shopping Guarantee certificate or number issued within the immediately preceding 30 days.
- Select "Guaranteed Transactions" in the Buyer Service Center.
- To start the claim process for a particular transaction, click the "Price Claim" link for that transaction.
Lowest Price Guarantee Terms:
You will be required to provide the following information:
- Proof of guarantee:
- Your Shopping Guarantee number and your email address used during the eligible transaction. The Shopping Guarantee number is provided to you on the order confirmation page from your merchant or the Certificate of Guarantee email.
- Details about the transaction:
- Web site where the eligible purchase was made, date of purchase, amount paid, description of the item and SKU (if applicable). This information is typically included in the purchase confirmation email you received from the merchant.
- Proof of lower price:
- We recommend that you send us a screenshot and the URL of the same item you purchased, showing the new price. We cannot accept printed materials, or email text as proof of the lower price.
All claims must be made by sending an email to PriceClaim@NortonShoppingGuarantee.com. Our staff will verify your claim within 10 business days. We reserve the right to contact you and the merchant in order to get more information. All claims must be made in English.
Service Conditions and Limitations
- You must make a claim following the instructions above. We will review such claim for completeness and legitimacy, and, if approved, will make payment directly to you.
- Lowest Price Guarantee, when included with the Norton Shopping Guarantee you receive, is available only as follows:
- To be eligible, the value of a claim must be greater than $5 USD, but may not exceed $100 USD. per transaction. The maximum amount that you can claim in any 12-month period is $200 USD.
- The price reduction must be on the same item, with the same item SKU (if applicable), offered for sale on the same merchant's Web site, under the same merchant terms and conditions.
- For ticket purchases, such as sporting events, shows, concerts, etc., the price reduction must be for the same date and time, same show, same venue, and same quantity of tickets. Seats must be in the same section and in the same row or better.
- Lowest Price Guarantee does not apply to any of the following:
- Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied.
- Shipping, handling, taxes, surcharges, and any other similar fees.
- Any currency fluctuation. All claims will be reviewed in US dollar only as priced on the merchant's Website.
- Any partial, incomplete or cancelled orders, or any order for which a Purchase Guarantee claim has been submitted.
- One-of-a kind items (including antiques, artwork, rare coins and furs).
- Limited edition items.
- Services and additional costs (such as installation charges, extended or supplemental warranties, or memberships).
- Used, altered, rebuilt and refurbished items.
- Custom-built items.
- Land and buildings.
- Negotiable instruments (such as promissory notes, stamps and travelers checks).
- Items provided under a leasing arrangement.
- Cash or cash equivalent.
- Items that do not have a standard SKU will not be eligible for Price Guarantee.
Data Collection and Privacy
During your visit to a participating merchant's Web site, DigiCert may collect information, known as "cookies" regarding your visit. During the eligible transaction, Norton Shopping Guarantee will collect certain information, including your name, email address, and date and time of the eligible transaction in order to provide the Norton Shopping Guarantee Certificate email and unique guarantee number, unless you opt-out during the transaction process, or after receiving the Certificate of Guarantee email. We will not use your information for any purpose, other than to administer Norton Shopping Guarantee and any claims that you submit. Any information collected is subject to DigiCert's Complete Online Privacy Statement, including our policy on Cookies.
To learn more about Norton Shopping Guarantee, visit NortonShoppingGuarantee.com.
Great Service! 1st unit was damaged in shipping and Julia responded immediately and had a new one sent arriving 2 days later. The fireplace is great also. Perfectly met our needs. The Bluetooth sound feature enables you to play music or a crackling fire sound effect.
Touchstone Sideline Steel 50" Recessed Electric Fireplace 80013
I am so happy with this purchase. This fireplace is perfect and It makes my living room warm and cozy. We are enjoying it a lot. Would order again.
Wow, what a fireplace. high-quality material and the look is outstanding. Absolutely loving this fireplace and would recommend it very highly. went well with my other furniture.
Beautiful piece and I love the colored flames, very elegant looking. Have it in our reception area at the office and I get a lot of compliments.
Works and looks fantastic! Purchased this for a private dining area of my restaurant to take the chill off and complete the overall "homey" feel of my place. Receive numerous compliments daily. I highly recommend this fireplace.
Love it! Love it! Love it! It's an elegant and beautiful electric fireplace. That's exactly what I was looking for the master bedroom.
This is exactly what I was looking for. Makes my living room very cozy and helps take the chill out of the air. Everyone comments on how lifelike it looks.
We love it! Fast shipping and in excellent shape. No problems. A beautiful addition to our living room.
I am absolutely in LOVE with this fireplace. Very sturdy. Relatively easy to install. Came super quick. An amazing addition to our space!
OMG, this is one of the best purchases I have ever made. Not only is it beautiful, the really warms up the room.
This piece far exceeded my expectations! The quality is really good and the fireplace works beautifully. Absolutely gorgeous in my bedroom!
Love this Fireplace it's stately looking and heats extremely well. great quality is what I have come to expect from Deluxe Home Store.
I love it! It looks so good just where I planned! I will definitely be looking for more great items at Deluxe home store.
I love everything about my fireplace. It heats my 440 square foot room and looks sharp. The delivery was fast and I couldn't be happier. Best fireplace ever Thank you Deluxe Home Store!!!
This is the most realistic flames and creates a nice ambiance. This was for a sitting area in our master bedroom and it adds a nice touch to the room. Thank You!
Found this to be exactly as advertised. Flames look reasonably realistic and give off a nice glow. It was easy to install and delivered on time. Good job Deluxe Home Store!
I love my Electric Fireplace. I live in an apartment where we can not have a real fire. This looks so real & also heats my apartment. I had a friend go out and purchase one too she loved it so much.
My purchase arrived faster than I expected, the packaging was perfect. I will not hesitate to buy from Deluxe Home Store and will recommend Deluxe Home store to everyone I know.
This fireplace is just the right size. It is very sleek and appealing! So glad I decided to order this one.
I purchased this electric fireplace for my daughter for her birthday. Customer service was very helpful when I placed my order and it was shipped earlier than was stated !! Can't wait to see how she likes it !! My experience with Deluxe Home Store has been excellent!!!!
The item came faster than expected, was easy to install, was exactly as described. Does a great job heating up the room. Thanks, Deluxe Home Store for another great product!
Love my fireplace, it’s pretty, puts out heat for my bedroom, the flame is realistic. Highly recommended!
This is perfect for my space! Love the flame and the heat is great!! Easy to install as well! This was the finishing touch needed for my dining room!
The Fireplace Keeps My Room Warm. I’m Very Pleased With My Purchase. I Love Laying Down In The Dark Watching The Flames. Absolutely Love It!!!
I got this item for my love as a thank you gift. And he loved the look and likes to be warm. Great service and fast delivery.
I really like this fireplace! It creates such a relaxing ambiance. I have had so many compliments on this fireplace, and would highly recommend it to everyone.
It looks perfect and I have had lots of positive comments. It looks really elegant! Really happy with it.
LOVE IT! It arrived so quick and no issues at all. I’m a single female and I was able to easily install. Looks beautiful in person!
Beautiful piece!! I’ve gotten so many compliments on this fireplace. It warms up my cold family room just right.
Great fireplace and perfect fit! I really love the services that you guys have and the delivery is always on time, Awesome job
Really happy with this fireplace. My husband installed it and had no issues with the included directions. The heater works surprisingly well for our very large great room.
This product is amazing it added warmth to my living room exactly what I wanted. arrived right on time and is great! Packaged very well. Love it!!
Unbelievable! This thing is huge. Looks gorgeous in our family room. Remote is great to control the flame and heater. Highly recommended!