The Sierra Flame and Amantii brands are the culmination of nearly four decades of experience in the fireplace and heating industry. As global companies, Sierra Flame and Amantii have a proven record of sales in USA, Canada & Europe and continue to source cutting edge products from Europe, Asia, Australia, New Zealand and North America. Sierra Flame and Amantii are at the pinnacle of electric fireplace design.
All Sierra Flame gas and electric fireplaces are manufactured with the highest quality parts available, from the smallest component to the large body and stainless steel burner. All fireplaces and inserts are designed for ease of installation and servicing, with a focus is on keeping the styles fresh and current.
Sierra Flame Product Manuals
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Sierra Flame Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Sierra Flame Shipping time and Delivery Info
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Sierra Flame Warranty Policy
Sierra Flame Hearth Products Inc (“Sierra Flame”) warrants that your newly purchased Sierra Flame electric fireplace is free from manufacturing and material defects for a period of one (1) year from the date of the first purchase, subject to the conditions and limitations contained below.
Warranty Application & Exclusions
This limited warranty applies to your newly purchased Sierra Flame electric fireplace; the limited warranty's application is limited to purchases made in any province of Canada or in any of the 52 States of the United States of America, including the District of Columbia. Only the original purchaser of the product is eligible for coverage under this limited warranty; the warranty is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited warranty and are the sole responsibility of the owner/purchaser.
Warranty Coverage and Term
Products covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Sierra Flame warrants such products to be free from defects in material and workmanship for a period of one (1) year from the date of the first purchase of such products.
The limited one (1) year warranty period for products also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser.
All other warranties—expressed or implied—with respect to the product, its components and accessories or any obligation/liabilities on the part of Sierra Flame are hereby expressly excluded.
Limitations to Coverage Under Limited Warranty
This limited warranty does not apply to products that have been repaired, except by Sierra Flame or its authorized service representatives, or otherwise altered. This limited warranty further does not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source. Products made by other manufacturers, sold with the product or thereafter, are not covered by this limited warranty. The use of unauthorized components will render this warranty null and void.
Service Under Limited Warranty
Defects must be brought to the attention of Sierra Flame Technical Service by contacting Sierra Flame at (1-888-406-8764), or at 502-1027 Davie Street, Vancouver, BC V6E 4L2. Please have your proof of purchase, catalogue/model and serial numbers available when calling; any and all service under the limited warranty requires a proof of purchase of the product.
Should a product or part covered by this limited warranty be proven to be defective, in material or workmanship, and during the one (1) year limited warranty period, Sierra Flame will replace such defective product or part without charge. If Sierra Flame is unable to replace such product, or if replacement is not commercially practicable or cannot be timely done, in its sole discretion Sierra Flame may, in lieu of replacement, choose to refund the purchase price for such product or part.
In no event will Sierra Flame , including without limitation any of its directors, officers, shareholders, employees, consultants, agents, heirs, executors, administrators and assigns, be liable to the purchaser or any third party, whether in contract, in tort, or on any other basis for any indirect, special, punitive, exemplary, consequential, or incidental loss, cost or damage arising out of or in connection with the sale, maintenance, use or inability to use the product, even if Sierra Flame, including without limitation any of its directors, officers, shareholders, employees, consultants, agents, heirs, executors, administrators and assigns, have been advised of the possibility of such losses, costs or damages, or if such losses, costs or damages are foreseeable. In no event will Sierra Flame, including without limitation any of its directors, officers, shareholders, employees, consultants, agents, heirs, executors, administrators and assigns, be liable for any direct losses, costs or damages that exceed the purchase price of the product.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the purchaser.
Vista Outdoor Units
All Vista units that are installed outdoors or in moisture intense conditions must use the stainless steel cover. Proof of purchase of the cover is required for any warranty claims.
Application of Provincial and State Law
This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.
Sierra Flame reserves the right to make changes at any time without notice, in design, material, specifications, prices and the right to discontinue styles and products.
Great Service! 1st unit was damaged in shipping and Julia responded immediately and had a new one sent arriving 2 days later. The fireplace is great also. Perfectly met our needs. The Bluetooth sound feature enables you to play music or a crackling fire sound effect.
Touchstone Sideline Steel 50" Recessed Electric Fireplace 80013
I am so happy with this purchase. This fireplace is perfect and It makes my living room warm and cozy. We are enjoying it a lot. Would order again.
Wow, what a fireplace. high-quality material and the look is outstanding. Absolutely loving this fireplace and would recommend it very highly. went well with my other furniture.
Beautiful piece and I love the colored flames, very elegant looking. Have it in our reception area at the office and I get a lot of compliments.
Works and looks fantastic! Purchased this for a private dining area of my restaurant to take the chill off and complete the overall "homey" feel of my place. Receive numerous compliments daily. I highly recommend this fireplace.
Love it! Love it! Love it! It's an elegant and beautiful electric fireplace. That's exactly what I was looking for the master bedroom.
This is exactly what I was looking for. Makes my living room very cozy and helps take the chill out of the air. Everyone comments on how lifelike it looks.
We love it! Fast shipping and in excellent shape. No problems. A beautiful addition to our living room.
I am absolutely in LOVE with this fireplace. Very sturdy. Relatively easy to install. Came super quick. An amazing addition to our space!
OMG, this is one of the best purchases I have ever made. Not only is it beautiful, the really warms up the room.
This piece far exceeded my expectations! The quality is really good and the fireplace works beautifully. Absolutely gorgeous in my bedroom!
Love this Fireplace it's stately looking and heats extremely well. great quality is what I have come to expect from Deluxe Home Store.
I love it! It looks so good just where I planned! I will definitely be looking for more great items at Deluxe home store.
I love everything about my fireplace. It heats my 440 square foot room and looks sharp. The delivery was fast and I couldn't be happier. Best fireplace ever Thank you Deluxe Home Store!!!
This is the most realistic flames and creates a nice ambiance. This was for a sitting area in our master bedroom and it adds a nice touch to the room. Thank You!
Found this to be exactly as advertised. Flames look reasonably realistic and give off a nice glow. It was easy to install and delivered on time. Good job Deluxe Home Store!
I love my Electric Fireplace. I live in an apartment where we can not have a real fire. This looks so real & also heats my apartment. I had a friend go out and purchase one too she loved it so much.
My purchase arrived faster than I expected, the packaging was perfect. I will not hesitate to buy from Deluxe Home Store and will recommend Deluxe Home store to everyone I know.
This fireplace is just the right size. It is very sleek and appealing! So glad I decided to order this one.
I purchased this electric fireplace for my daughter for her birthday. Customer service was very helpful when I placed my order and it was shipped earlier than was stated !! Can't wait to see how she likes it !! My experience with Deluxe Home Store has been excellent!!!!
The item came faster than expected, was easy to install, was exactly as described. Does a great job heating up the room. Thanks, Deluxe Home Store for another great product!
Love my fireplace, it’s pretty, puts out heat for my bedroom, the flame is realistic. Highly recommended!
This is perfect for my space! Love the flame and the heat is great!! Easy to install as well! This was the finishing touch needed for my dining room!
The Fireplace Keeps My Room Warm. I’m Very Pleased With My Purchase. I Love Laying Down In The Dark Watching The Flames. Absolutely Love It!!!
I got this item for my love as a thank you gift. And he loved the look and likes to be warm. Great service and fast delivery.
I really like this fireplace! It creates such a relaxing ambiance. I have had so many compliments on this fireplace, and would highly recommend it to everyone.
It looks perfect and I have had lots of positive comments. It looks really elegant! Really happy with it.
LOVE IT! It arrived so quick and no issues at all. I’m a single female and I was able to easily install. Looks beautiful in person!
Beautiful piece!! I’ve gotten so many compliments on this fireplace. It warms up my cold family room just right.
Great fireplace and perfect fit! I really love the services that you guys have and the delivery is always on time, Awesome job
Really happy with this fireplace. My husband installed it and had no issues with the included directions. The heater works surprisingly well for our very large great room.
This product is amazing it added warmth to my living room exactly what I wanted. arrived right on time and is great! Packaged very well. Love it!!
Unbelievable! This thing is huge. Looks gorgeous in our family room. Remote is great to control the flame and heater. Highly recommended!