Welcome

Thank you

Thank You So Much For Your Purchase!

We are a small business and every customer matters. Our goal is to be the most customer-centric brand in the fireplace market.

Our Commitment To You

  • World-class customer service.
  • FREE curbside delivery for most products and no sales tax outside Wyoming.
  • Most fireplace comes with FREE Curbside Delivery AND Optional White-Glove Delivery for Most Products with very little assembly required.
  • We guarantee that our prices are the lowest online.
  • We have been in business since 2010 and have thousands of satisfied customers, see what they had to say below! 

We provide the following value-added benefits with every order:

  • Trusted Brand Names
  • Authorized Online Dealer for Every Brand We Sell
  • Friendly and Easy Return Policy
  • Free Curbside Delivery and Optional White-Glove Delivery on Most Models
  • Lowest Price Guaranteed
  • Satisfaction Guaranteed
  • Courteous Sales Experts 
  • Veteran and Military Discounts

How You Can Contact Us

You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 349-6717

You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: support@electricfireplacecity.com and we will reply within 1-2 hours during regular business hours. 


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